Return & Exchanges
Before you return a Jaipur Handicrafts product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let's not think of an irregular weave or print or a stitch or carved as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at Jaipur Handicrafts we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a quality issue, defect or different from its description
Reverse Pick Up Policy
We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.
For more details please call us on our customer care number (+91 9829120120) or e-mail us (info@Jaipur Handicrafts.net).
Jaipur Handicrafts reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
Please ship to the following address:
NH-8 Delhi Bye Pass Road, Near Khole ke Hanuman Temple
Jaipur 302002(Raj.) India
For Credit Card/Debit Card/Net banking or Paypa or HDFC Gateway Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Jaipur Handicrafts has erroneously sent you a wrong item / colour / size.
For COD (Cash on Delivery) Transactions:
Refunds will only be done in the following cases:
No refunds will be given in the following cases:
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.
Hi Jaipur Handicrafts
The lovely carpet that we bought from you has arrived at our village in South Africa, and it will be a permanent reminder of the wonderful trip that we took to India. Thanks a lot for your incredible service.
Hi Jaipur Handicrafts
We are very pleased to tell you that the lovely carpet we bought from you has safely arrived. All the way from Jaipur ! It is beautiful and will be as asset to our home and a permanent reminder of the of wonderful trip we had to India. T hank you to all at Jaipur Handicrafts for this showing it to us with such skill and for the safe postage to our village in South Africa.
My wonderful carpet arrived safely. This is a true piece of fine art. Thank you very, very much for creating it and I treasure the time we spent together.